Shipping Policy

KnightlyTreasures partners with major international shipping companies like FedEx, SF Express, DHL, UPS, and EMS, who work with local couriers, allowing us to ship directly to your door with flat rate worldwide shipping of $10.

You will be charged at the time of purchase, and all payments are subject to verification and approval before shipping. This process may take several days. To help fight credit card fraud, orders with incorrect billing information or requiring additional verification may be delayed or cancelled.

Shipping Process

We require between 3–5 working days on average to fulfill your order and transport it to our carrier’s sort facility. Some items may take longer, especially around major holidays (up to 10 days), or if your order includes popular items experiencing stock availability issues.

Once your order has begun processing through our shipping department, we are unable to make any changes (including address changes). We will only ship to the address provided at check-out.

We only ship during business days and do not ship on Saturdays, Sundays, or holidays. Once your order has shipped, you will receive a Shipping Confirmation email.

For orders with multiple items, products may be shipped separately and received on different dates due to the difference in manufacturing partners’ locations.

Tracking

All orders are processed with tracking numbers. You will receive an email with the tracking number once your order is dispatched to the carrier’s sort facility.

For some shipping companies, it can take several days for the tracking information to update in the system.

Deliveries

Shipping time varies by country or region. Specific delivery dates are not provided nor guaranteed. These are our estimates for your reference:

Shipping (All Countries): 5–10 working days

While we will do all that we can to make sure your order is delivered on time, KnightlyTreasures cannot be held responsible for conditions beyond our control such as required postal or customs clearance procedures, holidays, severe weather, labor disputes, protests, etc., and these interruptions can cause delays beyond our original delivery estimates.

Please allow 3–5 working days for order processing.

Duties, Taxes, and Other Fees

International shipments may be subject to import taxes, duties, and/or customs clearance fees, which are levied once a shipment reaches the recipient’s country.

These fees are the sole responsibility of the recipient. KnightlyTreasures has no control over these charges, nor can KnightlyTreasures predict what they may be. If a shipment is refused and returned, you will be responsible for any import taxes and return shipping costs incurred.

Customs policies vary widely by country. If you have questions, we recommend that you contact your local customs office for more information.

Lost/Stolen/Damaged Packages

KnightlyTreasures is not responsible for lost, stolen, or damaged packages. If your tracking information states that your package was delivered to your address and you have not received it, please report it and/or file a claim with your respective shipping carrier.

Note: We utilize the timestamp information from the tracking link and delivery confirmation from the carrier when reviewing damage or return requests, and we may not be able to honor your claim if it is not reported.

Wrong Address Disclaimer

It is the responsibility of the buyer to make sure that the shipping address entered is correct before submitting an order. We start working on your order immediately, so we are unable to make any changes to an order after it has been placed. If the order has already been processed through our shipping department, we cannot retrieve it for an address change.

Feedback

We would love to hear your feedback, questions, or any concerns.

Please feel free to email us at info@knightlytreasures.com to let us know how we are doing. We take your feedback very seriously and are always striving to improve.