Return Policy

We love our customers and want you to love your purchases without the stress of being stuck with an item you don’t like. We understand the difficulties of shopping online and will ensure to provide top-notch service so you will always be happy shopping with us!

Return Policy

KnightlyTreasures will accept, for return or exchange, items that are purchased off our website within 30 days of the purchase under the following conditions:

There are no visible signs of damage

All original packaging is intact

Any sign of damage will compromise the KnightlyTreasures guarantee

(Items) cannot be returned or exchanged after 30 days of purchase.

Several types of goods are exempt from being returned. We also do not accept products that are intimate (under-garments) or sanitary goods, hazardous materials, or flammable liquids or gases.

To complete your return, we may require a receipt or proof of purchase (order confirmation email) with your order number.

Exchanges (if applicable)

For all returns or exchanges, please contact hello@knightlytreasures.com and provide your order number and reason for return or exchange. Our team will handle your request based on the rules stated on this page.

Return Shipping (if applicable)

You will be responsible for paying your own shipping costs for returning your item.

If you are shipping an item over $75, please consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and to confirm the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment.

Late or Missing Refunds (if applicable)

There is often some processing time between financial institutions before a refund is posted (2–3 business days is normal). If you still haven’t received your refund after this timeframe, please email us at hello@knightlytreasures.com and we’ll investigate further.

Gifts

Follow the instructions above for returning online orders. If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a digital gift certificate will be emailed to you.

Damaged Items

If you receive a damaged or defective item, please contact our team at hello@knightlytreasures.com within 48 hours of delivery.

If you do not report the damage within this period, we may not be able to honor your claim. We use the timestamp from the tracking link and delivery confirmation when reviewing damage or return requests.

Feedback

We would love to hear your feedback, questions, or any concerns.

Please feel free to email us at hello@knightlytreasures.com to let us know how we’re doing. We take your feedback very seriously and are always striving to improve.